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Your UX learning path.
Start with one lesson. Your completed work, decisions, and drafts stay in this browser so you can return to them.
START · UX FOUNDATIONS
Follow the person's whole task
Map a patient's goal across the kiosk, staff, and appointment system.
Course path
See all lessons →- 01Understand experience quality4 lessons · See the whole task, the people involved, and the consequences of an interaction.Next up
- 02Diagnose and frame problems4 lessons · Separate what happened from why it happened and define a problem worth solving.To do
- 03Design and apply4 lessons · Create complete interactions with alternatives, states, and recovery paths.To do
- 04Test and improve4 lessons · Choose useful evidence, interpret it carefully, and revise the design.To do
- 05Practice professionally4 lessons · Make and communicate defensible UX decisions across a service and a team.To do
Course library
All lessons
Choose a unit or return to work you started. The dashboard above always points to your next step. See how the whole curriculum fits together →
Unit 1 Begin here
Understand experience quality
See the whole task, the people involved, and the consequences of an interaction.
- Follow the person's whole taskMap a patient's goal across the kiosk, staff, and appointment system. Start →
- Make each action understandableConnect an action cue, system state, and feedback in the check-in flow. Explore ↗
- Design a route more people can completeFind barriers in a task and give patients equivalent ways to finish it. Explore ↗
- Earn trust through clear promisesExplain what the clinic asks, what it knows, and what happens next. Explore ↗
Unit 2 Ahead
Diagnose and frame problems
Separate what happened from why it happened and define a problem worth solving.
- Observe the task in contextRecord what a patient does, what the service does, and what remains to investigate. Explore ↗
- Choose evidence for the decisionMatch each research question to a method and its limits. Explore ↗
- Separate the symptom from its causesCompare plausible explanations and choose evidence that separates them. Explore ↗
- Frame a problem worth solvingWrite a focused problem statement from patient and staff evidence. Explore ↗
Unit 3 Ahead
Design and apply
Create complete interactions with alternatives, states, and recovery paths.
- Design the connected journeyTrace patient, kiosk, service, and staff through a complete check-in. Explore ↗
- Compare credible design approachesChoose a provisional approach using task fit, access, and operational evidence. Explore ↗
- Design the full state sequenceSpecify what patients and staff see as check-in moves from entry to receipt or delay. Explore ↗
- Prototype the question you need to answerChoose the prototype detail needed to test status understanding. Explore ↗
Unit 4 Ahead
Test and improve
Choose useful evidence, interpret it carefully, and revise the design.
- State what improvement would look likeWrite a testable claim about patient understanding and the cost of the change. Explore ↗
- Write tasks that reveal understandingPlan a formative study whose tasks and observations answer the clinic's decision. Explore ↗
- Turn observations into findingsReport what happened, why it matters, and what explanation needs checking. Explore ↗
- Revise, then test the changeConnect a design change to a finding and examine its new tradeoff. Explore ↗
Unit 5 Ahead
Practice professionally
Make and communicate defensible UX decisions across a service and a team.
- Make a responsible release decisionStage an improvement around system limits, owners, and patient needs. Explore ↗
- Coordinate the service across channelsAlign kiosk, reception, phone messages, and backstage events around one patient status. Explore ↗
- Explain a design decision clearlyWrite a short decision record linking evidence, options, choice, and review trigger. Explore ↗
- Capstone: improve a complete serviceApply the full UX process to a new, evidence-rich library reservation case. Explore ↗
Completion records your review of an independent task. Your case file grows across the course, and every lesson remains available for practice. Study the UI and UX principles alongside this UX path.