Clinic case file · Design and apply
Design the connected journey
Use the supplied case evidence to make one artifact. Review it against the criteria and identify the evidence that could change your decision.
01 / Case evidence
The situation
Fictional scenario
During an appointment delay, reception updates the queue and Mira receives a message on her phone.
Evidence and constraints
- Fictional service detail: the appointment service issues an arrival receipt.
- Fictional operations detail: reception sees the update after a queue refresh.
- Fictional extension: a staff member can mark an appointment delayed and trigger a phone message.
Add the delay to the journey map. Show the source of the update and the next action available to Mira and reception.
Produce: A patient journey and a focused check-in flow with one delayed branch and named owners.
02 / Make and review
Your artifact
Your writing is stored only in this browser if you save it. Copy it to keep a separate version.
03 / Self-review
Check your judgment
Specific standard: The map connects Mira's visible information to the system and staff events that support it.
- The journey begins with Mira's goal and reaches the waiting outcome.
- The staff and system handoffs appear on the timeline.
- The delayed branch gives Mira a next step.
Next step
Use your review to guide a revision. Compare your artifact with the specific standard above, inspect the worked example and guided feedback, then test your assumptions in the actual setting.
Use the evidence you named in your revision note to decide whether to keep, change, or discard your approach.