Clinic case file · Design and apply

Compare credible design approaches

Use the supplied case evidence to make one artifact. Review it against the criteria and identify the evidence that could change your decision.

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01 / Case evidence

The situation

Fictional scenario

The clinic considers adding a printed ticket as another confirmation route.

Evidence and constraints

  • Fictional service detail: a receipt is available after the appointment service accepts check-in.
  • Fictional setting: the kiosk is shared and stands beside a waiting line.
  • Fictional operations detail: reception can look up an appointment code during queue delay.

Add the ticket to the alternatives table. Evaluate accuracy, reach, privacy, operational work, and one condition that would make it useful.

Produce: A three-option comparison table and a provisional recommendation tied to the criteria.

02 / Make and review

Your artifact

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03 / Self-review

Check your judgment

Specific standard: The recommendation follows stated criteria and names evidence that could change it.

  • At least two options support the patient goal.
  • Each option has a benefit, cost, and assumption.
  • The recommendation cites the service evidence and access needs.
Review questions

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