Independent case · Diagnose and frame problems

Observe the task before judging the screen

Apply the method in a new context. Review your own artifact against the criteria and decide what evidence would change it.

Before you beginNeed the method or a worked example? Open the full lesson.

01 / New context

The situation

Fictional scenario

An enterprise employee abandons a multi-step access request after a manager calls them into a meeting.

Write five observation notes and three follow-up questions. Mark each statement as observation, participant report, or hypothesis.

Produce: A structured observation sheet with a separate question list.

02 / Make and review

Your artifact

Your writing is stored only in this browser if you save it. Copy it to keep a separate version.

03 / Self-review

Check your judgment

Specific standard: The learner preserves the task sequence and interruption, labels inferences, and asks non-leading questions about state and recovery.

Review questions

Saved items