UX critique and problem statement

Name who is trying to do what, and where the task starts and ends.

Describe what happened without assigning a cause. Include source and limits.

List at least two explanations. Say what evidence would distinguish them.

What goes wrong, for whom, and how recoverable is it?

State the gap between the person's goal and what currently happens, without prescribing a component.

Choose a check that could change the proposed framing.