UX critique and problem statement

Name who is trying to do what, and where the task starts and ends.

Describe the visible behavior first. Record its source and limits before interpreting it.

List at least two explanations. Say what evidence would distinguish them.

What goes wrong, for whom, and how recoverable is it?

State the gap between the person's goal and the current outcome. Keep possible solutions open.

Choose a check that could change the proposed framing.