Clinic case file · Diagnose and frame problems
Frame a problem worth solving
Use the supplied case evidence to make one artifact. Review it against the criteria and identify the evidence that could change your decision.
01 / Case evidence
The situation
Fictional scenario
Reception staff also report that the entrance sign directs some patients toward the desk before they reach the kiosk.
Evidence and constraints
- Fictional observation: Mira asks reception for confirmation after reading Done.
- Fictional log: the service receipt arrives in three seconds and the staff queue updates 70 seconds later.
- Fictional operations note: reception staff answer check-in status questions during the queue interval.
- Fictional setting: the entrance sign directs arriving patients to reception.
Revise the problem statement to include the sign as a possible influence. Keep the current evidence and the next research question visible.
Produce: A concise problem statement with an evidence ledger and one priority research question.
02 / Make and review
Your artifact
Your writing is stored only in this browser if you save it. Copy it to keep a separate version.
03 / Self-review
Check your judgment
Specific standard: The statement names the patient task, the observed difficulty, the consequence, and a meaningful uncertainty.
- The statement uses supplied facts.
- The consequence includes the patient and staff experience.
- The next question can refine the scope of the problem.
Next step
Use your review to guide a revision. Compare your artifact with the specific standard above, inspect the worked example and guided feedback, then test your assumptions in the actual setting.
Use the evidence you named in your revision note to decide whether to keep, change, or discard your approach.