Independent case · Diagnose and frame problems
Frame a problem worth solving
Apply the method in a new context. Review your own artifact against the criteria and decide what evidence would change it.
01 / New context
The situation
Fictional scenario
Visitors to a public library website repeatedly call staff while trying to renew a membership.
Write a problem statement using call themes and a proposed observation study. State what you know, what you infer, and which evidence would change the priority.
Produce: A one-paragraph problem statement and evidence/uncertainty ledger.
02 / Make and review
Your artifact
Your writing is stored only in this browser if you save it. Copy it to keep a separate version.
03 / Self-review
Check your judgment
Specific standard: The statement is solution-neutral, tied to a user task and consequence, and explicit about the strength and limits of evidence.
Next step
Your review is a prompt for revision, not an automatic grade. Compare your artifact with the specific standard above, inspect the worked example and guided feedback, then test your assumptions in the actual setting.
Use the evidence you named in your revision note to decide whether to keep, change, or discard your approach.