Clinic case file · Diagnose and frame problems
Separate the symptom from its causes
Use the supplied case evidence to make one artifact. Review it against the criteria and identify the evidence that could change your decision.
01 / Case evidence
The situation
Fictional scenario
Another patient reads a wall sign saying 'Tell reception when you arrive' and then approaches the kiosk.
Evidence and constraints
- Fictional observation: Mira asks reception 20 seconds after reading Done.
- Fictional log: her receipt arrives three seconds after submission; the staff queue displays it 70 seconds later.
- Fictional participant report: Mira expected reception to call her name on screen.
- Fictional setting: one entrance sign directs arriving patients to reception.
Add the wall sign as a candidate influence in the cause map. Write an observation and a follow-up question that would clarify its role.
Produce: A cause map with symptom, three hypotheses, supporting facts, and discriminating checks.
02 / Make and review
Your artifact
Your writing is stored only in this browser if you save it. Copy it to keep a separate version.
03 / Self-review
Check your judgment
Specific standard: The cause map keeps observed facts distinct from explanations and selects checks that can shift the decision.
- Each hypothesis predicts an observable signal.
- Every case fact has a clear evidence type.
- The next checks distinguish among the candidate causes.
Next step
Use your review to guide a revision. Compare your artifact with the specific standard above, inspect the worked example and guided feedback, then test your assumptions in the actual setting.
Use the evidence you named in your revision note to decide whether to keep, change, or discard your approach.