product-example 2 linked patterns checked
Zendesk Creating views to build customized lists of tickets
Documents ticket views as personal or shared lists built from condition statements, with access settings, previewing, columns, cloning, and limitations on available condition fields.
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Pattern Decisions This Source Supports
| Pattern | Supported decision | Required contract | Claim note |
|---|---|---|---|
| Saved filter | Choose saved filter when users need to preserve and reapply a named set of filter values, operators, and fields across sessions. | Saving stores filter criteria definitions, not the current result IDs. | Zendesk documents ticket views as condition-based personal or shared lists with access settings and preview behavior. |
| Saved view | Choose saved view when users need to persist a named combination of layout, columns, grouping, filters, sort, density, and other display preferences for a data surface. | Saving stores a canonical view definition, not a static list of current row IDs. | Zendesk documents ticket views as personal or shared lists with condition statements, access settings, preview, columns, and cloning. |
Comparisons supported by this source
- Saved filter vs filter panel vs saved search vs filter chips
Zendesk documents personal and shared ticket views built from condition statements and access settings.
- Saved view vs saved search vs saved filter vs table
Zendesk documents ticket views as personal or shared lists with condition statements, access settings, preview, columns, and cloning.
Evidence Role
This source is treated as product-example evidence. Its value comes from the specific claims and setting described above.
Publisher: Zendesk Help. Last checked: .