What the person is doing
The product has operational lists, record tables, ticket views, case queues, boards, dashboards, or base views with recurring filter criteria.
Application · lesson 15 of 20 · Search, Browse, And Discovery
Underlying principle: Discovery supports several starting points: a known term, a broad category, a partial memory, or a set of constraints. The interface helps people refine their understanding while they search.
Provide named saved-filter presets that store filter criteria, expose criteria summaries, owner and visibility, apply to current data, preserve unrelated query and sort state by default, and make update versus copy decisions explicit.
Discovery supports several starting points: a known term, a broad category, a partial memory, or a set of constraints. The interface helps people refine their understanding while they search.
The product has operational lists, record tables, ticket views, case queues, boards, dashboards, or base views with recurring filter criteria.
Provide named saved-filter presets that store filter criteria, expose criteria summaries, owner and visibility, apply to current data, preserve unrelated query and sort state by default, and make update versus copy decisions explicit.
Saved filter list with active, private, team, global, owner, and last-updated states.
Can users tell which exact field, operator, and value criteria are stored before applying the preset?
Applying a saved filter replaces the relevant filter fields and leaves unrelated search, sort, column, and view state unchanged unless documented otherwise.
The product has operational lists, record tables, ticket views, case queues, boards, dashboards, or base views with recurring filter criteria.
The full lab is intentionally loaded on request. That keeps this reading page fast while preserving the strong and weak states, keyboard checks, and failure scenarios.
The product has operational lists, record tables, ticket views, case queues, boards, dashboards, or base views with recurring filter criteria.
Provide named saved-filter presets that store filter criteria, expose criteria summaries, owner and visibility, apply to current data, preserve unrelated query and sort state by default, and make update versus copy decisions explicit.
Saved filter list with active, private, team, global, owner, and last-updated states.
The preset stores row IDs rather than field, operator, and value criteria.
Use labelled controls for saved-filter name, visibility, owner, criteria fields, operators, and values.
ServiceNow Docs - checked
ServiceNow documents saved filters with name, self, everyone, or group visibility, application from list controls, and edit/delete management.
HubSpot Knowledge Base - checked
HubSpot documents saved record views with filters, private/team/everyone visibility, tabs, editable filters, sort, columns, and sharing.
Zendesk Help - checked
Zendesk documents ticket views as condition-based personal or shared lists with access settings and preview behavior.
Airtable Support - checked
Airtable documents view and interface filters as condition sets that hide records rather than deleting them.
Source trail checked: