product-example checked
Microsoft Dynamics 365 Smart assist
Documents Smart assist as real-time recommendations for customer service representatives, including relevant recommendations and next-best steps surfaced in the representative interface.
Pattern Decisions This Source Supports
| Pattern | Supported decision | Required contract | Claim note |
|---|---|---|---|
| Recommended next action | Choose recommended next action when the system proposes a concrete action that is immediately relevant to the current work object and user role. | Accepting or reviewing the recommendation opens the proposed action with context preserved and does not silently commit high-impact changes. | Microsoft documents real-time recommendations and next-best steps for customer service representatives. |
Evidence Role
This source is treated as product-example evidence. Use it to validate the decision rules above, not as a visual style reference.
Publisher: Microsoft Learn. Last checked: .