product-example 1 linked patterns checked
Microsoft Dynamics 365 Smart assist
Documents Smart assist as real-time recommendations for customer service representatives, including relevant recommendations and next-best steps surfaced in the representative interface.
Read with a purpose
What this source can teach
Use this source to inspect a concrete implementation and the decisions visible in its context.
- Start with the original. Open the source and find the guidance or example relevant to your task.
- Trace the connection. Use the claim notes below to see how this site applies the source to specific patterns.
- Check the setting. Compare the source's platform, people, and constraints with your own decision.
Pattern Decisions This Source Supports
| Pattern | Supported decision | Required contract | Claim note |
|---|---|---|---|
| Recommended next action | Choose recommended next action when the system proposes a concrete action that is immediately relevant to the current work object and user role. | Accepting or reviewing the recommendation opens the proposed action with context preserved and does not silently commit high-impact changes. | Microsoft documents real-time recommendations and next-best steps for customer service representatives. |
Comparisons supported by this source
- Recommended next action vs recommendations vs task list vs review queue
Microsoft documents real-time recommendations and next-best steps for service representatives.
Evidence Role
This source is treated as product-example evidence. Its value comes from the specific claims and setting described above.
Publisher: Microsoft Learn. Last checked: .