Clinic case file · Test and improve
State what improvement would look like
Use the supplied case evidence to make one artifact. Review it against the criteria and identify the evidence that could change your decision.
01 / Case evidence
The situation
Fictional scenario
The prototype also includes a delayed state with a visible reception-help route.
Evidence and constraints
- Fictional proposed change: the kiosk shows a received message only after an appointment-service receipt.
- Fictional proposed change: a delayed branch explains the request's current state and gives reception help.
- Fictional current behavior: some patients repeat entry or ask staff after seeing Done.
Write a second hypothesis about the delayed state. Include the expected patient action, a possible extra demand on reception, and an observation for each.
Produce: Two testable hypotheses with observable benefits, costs, and challenging evidence.
02 / Make and review
Your artifact
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03 / Self-review
Check your judgment
Specific standard: Each claim connects a specific design change to a patient behavior and a realistic tradeoff.
- The change and patient task are named.
- At least one observation covers the intended effect.
- At least one observation covers a possible cost.
Next step
Use your review to guide a revision. Compare your artifact with the specific standard above, inspect the worked example and guided feedback, then test your assumptions in the actual setting.
Use the evidence you named in your revision note to decide whether to keep, change, or discard your approach.