Clinic case file · Understand experience quality
Design a route more people can complete
Use the supplied case evidence to make one artifact. Review it against the criteria and identify the evidence that could change your decision.
01 / Case evidence
The situation
Fictional scenario
A patient who uses a wheelchair and a screen reader arrives during a busy morning session.
Evidence and constraints
- Fictional setting: the kiosk stands near a bright window and background announcements play in the lobby.
- Fictional operations detail: reception can look up an appointment code and confirm arrival.
- Fictional service detail: the appointment service issues a receipt when it accepts check-in.
Map two usable ways for this patient to confirm arrival. Include the controls, status message, staff action, and privacy consideration for each route.
Produce: A barrier-and-route map covering perception, operation, understanding, and completion.
02 / Make and review
Your artifact
Your writing is stored only in this browser if you save it. Copy it to keep a separate version.
03 / Self-review
Check your judgment
Specific standard: The routes reach the same appointment outcome and give the patient a clear confirmation in the lobby setting.
- The map names a specific barrier at each relevant step.
- Each route reaches a confirmed arrival.
- Privacy and the real lobby conditions shape the proposed cues.
Next step
Use your review to guide a revision. Compare your artifact with the specific standard above, inspect the worked example and guided feedback, then test your assumptions in the actual setting.
Use the evidence you named in your revision note to decide whether to keep, change, or discard your approach.