Independent case · Practice professionally
Coordinate a service across channels
Apply the method in a new context. Review your own artifact against the criteria and decide what evidence would change it.
01 / New context
The situation
Fictional scenario
A hospital patient receives a telehealth appointment link, then may need an in-person test at a different site.
Map the cross-channel handoffs, identify conflicting or stale messages, and propose one failure recovery path for a patient who cannot use the link.
Produce: A service blueprint fragment with touchpoints, backstage events, owners, and recovery messages.
02 / Make and review
Your artifact
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03 / Self-review
Check your judgment
Specific standard: The artifact identifies the source of truth at each handoff, accounts for access barriers, and tests the complete task across channels.
Next step
Your review is a prompt for revision, not an automatic grade. Compare your artifact with the specific standard above, inspect the worked example and guided feedback, then test your assumptions in the actual setting.
Use the evidence you named in your revision note to decide whether to keep, change, or discard your approach.