service-manual 2 linked patterns checked
ONS Service Manual Confirmation page
Documents survey confirmation pages that thank users, confirm a response was submitted, include feedback calls to action, and avoid using this page type for service problems, permission denial, or further guidance.
Read with a purpose
What this source can teach
Use this source to study a complete public-service task and the guidance that supports its implementation.
- Start with the original. Open the source and find the guidance or example relevant to your task.
- Trace the connection. Use the claim notes below to see how this site applies the source to specific patterns.
- Check the setting. Compare the source's platform, people, and constraints with your own decision.
Pattern Decisions This Source Supports
| Pattern | Supported decision | Required contract | Claim note |
|---|---|---|---|
| Confirmation page | Choose confirmation page when the transaction is finished and the user needs endpoint proof plus what happens next. | The page appears only after the final action succeeds according to the authoritative system of record. | ONS supports survey endpoint confirmation and avoids using confirmation pages for service problems, permission denial, or further guidance. |
| Toast-only success for completed transaction | Flag this anti-pattern when a committed or high-consequence transaction is confirmed only by a disappearing toast. | The completed transaction remains provable after the toast expires. | Supports survey completion pages and the boundary against using confirmation pages for failed or denied outcomes. |
Comparisons supported by this source
- Confirmation page vs success confirmation vs review before submit vs notification banner
Supports survey endpoint confirmation and avoids using confirmation pages for service problems, permission denial, or further guidance.
- Toast-only success for completed transaction vs confirmation page vs success confirmation vs toast notification
Supports survey completion pages and the boundary against using confirmation pages for failed or denied outcomes.
Evidence Role
This source is treated as service-manual evidence. Its value comes from the specific claims and setting described above.
Publisher: Office for National Statistics. Last checked: .