service-manual checked

ONS Service Manual Confirmation page

Documents survey confirmation pages that thank users, confirm a response was submitted, include feedback calls to action, and avoid using this page type for service problems, permission denial, or further guidance.

Open source

Pattern Decisions This Source Supports

Pattern Supported decision Required contract Claim note
Confirmation page Choose confirmation page when the transaction is finished and the user needs endpoint proof plus what happens next. The page appears only after the final action succeeds according to the authoritative system of record. ONS supports survey endpoint confirmation and avoids using confirmation pages for service problems, permission denial, or further guidance.
Toast-only success for completed transaction Flag this anti-pattern when a committed or high-consequence transaction is confirmed only by a disappearing toast. The completed transaction remains provable after the toast expires. Supports survey completion pages and the boundary against using confirmation pages for failed or denied outcomes.

Evidence Role

This source is treated as service-manual evidence. Use it to validate the decision rules above, not as a visual style reference.

Publisher: Office for National Statistics. Last checked: .