service-manual 1 linked patterns checked
NHS Start page pattern
Documents start pages for services that collect user information, including service name, what users need to know, Start now call to action, other access routes, eligibility and outcome expectations, before-you-start information, surrounding information architecture, and important information above the button.
Read with a purpose
What this source can teach
Use this source to study a complete public-service task and the guidance that supports its implementation.
- Start with the original. Open the source and find the guidance or example relevant to your task.
- Trace the connection. Use the claim notes below to see how this site applies the source to specific patterns.
- Check the setting. Compare the source's platform, people, and constraints with your own decision.
Pattern Decisions This Source Supports
| Pattern | Supported decision | Required contract | Claim note |
|---|---|---|---|
| Start page | Choose a start page when one named service or transaction needs a focused entry point before the first question, form, booking, payment, or authenticated step. | The primary start action moves users into the first service step and does not jump to unrelated marketing, category browsing, or account dashboards. | NHS defines start page structure and explains that important information needed to complete the service should appear before the button. |
Comparisons supported by this source
- Start page vs onboarding vs browse by category vs step navigation
NHS defines start page elements, before-you-start placement, eligibility and outcome expectations, and surrounding information architecture.
Evidence Role
This source is treated as service-manual evidence. Its value comes from the specific claims and setting described above.
Publisher: NHS digital service manual. Last checked: .