pattern-library 1 linked patterns checked
GOV.UK service unavailable pages
Documents service unavailable pages for planned closure, temporary or permanent unavailability, return time, saved answers, replacement service, and offline contact or support paths.
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What this source can teach
Use this source to compare a documented solution with the task and states in your own product.
- Start with the original. Open the source and find the guidance or example relevant to your task.
- Trace the connection. Use the claim notes below to see how this site applies the source to specific patterns.
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Pattern Decisions This Source Supports
| Pattern | Supported decision | Required contract | Claim note |
|---|---|---|---|
| Service unavailable page | Choose service unavailable page when the user cannot proceed because the service entry point, transaction, or route is closed or server-side capacity is unavailable. | The page replaces the affected service route until the service can safely handle requests again. | GOV.UK documents service unavailable page copy for planned closure, return time, saved answers, permanent closure, replacement service, and support contact. |
Comparisons supported by this source
- Service unavailable page vs error state vs offline state vs site alert
GOV.UK documents service unavailable pages for planned closure, return timing, saved answers, replacement services, and offline support.
Evidence Role
This source is treated as pattern-library evidence. Its value comes from the specific claims and setting described above.
Publisher: GOV.UK Design System. Last checked: .