service-manual checked
GOV.UK Service Manual: Designing good questions
Documents how to write questions users can answer accurately, including plain language, question reframing, avoiding unnecessary complexity, and using question-page structure for service forms.
Pattern Decisions This Source Supports
| Pattern | Supported decision | Required contract | Claim note |
|---|---|---|---|
| Single-question page | Choose a single-question page when one conceptual question deserves focused reading and answering before the next task step. | Back returns to the previous page or step without clearing the current answer. | GOV.UK good-question guidance supports plain-language question wording and reframing complex form questions. |
Evidence Role
This source is treated as service-manual evidence. Use it to validate the decision rules above, not as a visual style reference.
Publisher: Government Digital Service. Last checked: .