service-manual 1 linked patterns checked
GOV.UK Service Manual: Designing good questions
Documents how to write questions users can answer accurately, including plain language, question reframing, avoiding unnecessary complexity, and using question-page structure for service forms.
Read with a purpose
What this source can teach
Use this source to study a complete public-service task and the guidance that supports its implementation.
- Start with the original. Open the source and find the guidance or example relevant to your task.
- Trace the connection. Use the claim notes below to see how this site applies the source to specific patterns.
- Check the setting. Compare the source's platform, people, and constraints with your own decision.
Pattern Decisions This Source Supports
| Pattern | Supported decision | Required contract | Claim note |
|---|---|---|---|
| Single-question page | Choose a single-question page when one conceptual question deserves focused reading and answering before the next task step. | Back returns to the previous page or step without clearing the current answer. | GOV.UK good-question guidance supports plain-language question wording and reframing complex form questions. |
Comparisons supported by this source
- Single-question page vs text input vs textarea vs error summary
GOV.UK good-question guidance supports plain-language questions and reframing complex questions before changing field controls.
Evidence Role
This source is treated as service-manual evidence. Its value comes from the specific claims and setting described above.
Publisher: Government Digital Service. Last checked: .