product-example 1 linked patterns checked
Jira Service Management queues
Documents queues as focused central views for work items, filtered by criteria, used to view, triage, and assign requests, with columns such as summary, status, customer name, priority groups, and SLA clocks.
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Pattern Decisions This Source Supports
| Pattern | Supported decision | Required contract | Claim note |
|---|---|---|---|
| Review queue | Choose review queue when the interface is primarily for processing multiple items that need review or triage over time. | Queue membership is derived from canonical item state and refreshes counts when items enter, leave, or change status. | Jira Service Management supports focused central queues for filtered work items, triage, assignment, priority groups, columns, and SLA clocks. |
Comparisons supported by this source
- Review queue vs approval workflow vs saved filter vs activity log
Jira Service Management documents queues for focused work item views, triage, assignment, filtered criteria, columns, priority groups, and SLA clocks.
Evidence Role
This source is treated as product-example evidence. Its value comes from the specific claims and setting described above.
Publisher: Atlassian Support. Last checked: .