Clinic case file · Test and improve
Turn observations into findings
Use the supplied case evidence to make one artifact. Review it against the criteria and identify the evidence that could change your decision.
01 / Case evidence
The situation
Fictional scenario
In the same study, one patient uses reception after reading the received message because the entrance sign asks arriving patients to tell staff.
Evidence and constraints
- Fictional study: six patients complete a scripted prototype check-in.
- Fictional observation: during a delayed branch, two patients move to waiting, one asks reception, and three stay at the kiosk.
- Fictional observation: one patient reads a received message and still visits reception after seeing the entrance sign.
- Fictional system condition: a delayed branch has yet to receive a service receipt.
Write a second finding card for this event. Give the observation, consequence, possible explanations, and a check that could separate them.
Produce: Two finding cards with observation, consequence, interpretation, and next check.
02 / Make and review
Your artifact
Your writing is stored only in this browser if you save it. Copy it to keep a separate version.
03 / Self-review
Check your judgment
Specific standard: The findings describe the supplied sessions accurately and keep possible causes open for investigation.
- Each card names task and condition.
- Counts refer to the fictional study sample.
- The next check could shift the team's interpretation.
Next step
Use your review to guide a revision. Compare your artifact with the specific standard above, inspect the worked example and guided feedback, then test your assumptions in the actual setting.
Use the evidence you named in your revision note to decide whether to keep, change, or discard your approach.