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23 documented entries 3 anti-pattern checks

AI And Automation UX

AI capability boundaries, agent control, source grounding, uncertainty, approval, and safe fallback.

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Learn the family

How does a person understand and control an automated contribution?

An automated system should expose what it is doing, the evidence behind its output, the limits of its authority, and the action a person can take next.

Use this method

  1. Name the task delegated to automation and the consequence of its output.
  2. Show relevant sources, progress, and uncertainty at the point of use.
  3. Give people a review and correction path before consequential action.
  4. Record the handoff and test failure or low-confidence cases.

Compare the outcome

Strong: An assistant drafts a reply with cited policy passages, shows the pending action, and asks a staff member to review before sending.

Weak: An assistant sends a confident reply from incomplete policy context and leaves staff to discover the action through a later customer complaint.

Try it: Map one automated action from request to evidence, proposal, review, execution, and correction.

Read these patterns first

  1. Source grounding displayUsers need answer-wide evidence coverage before trusting generated content.
  2. Human approval gateAn AI agent, workflow, deployment, or automation is ready to perform a high-impact step and must pause for human authorization.
  3. Correction feedbackUsers can identify wrong, unsupported, stale, unsafe, biased, irrelevant, or wrongly sourced AI output after it is generated.

Build the foundation

Keep people oriented when automation acts →

Follow the evidence

Complete study route · 23 entries

Work through the family in order

Begin with the core behavior, apply it in different contexts, then review cases that reveal the quality boundary. Open each entry for its decision rule, states, example, and source trail.

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8 entries

Build the foundation

Learn the shared task and the core interaction choices.

Lesson 01 / 23

AI limitation onboarding

An existing AI feature changes enough that users need to recalibrate expectations before relying on it again.

Type
UI-UX
Sources
5
Trail checked
emergingFirst-use or new-feature onboarding that teaches AI capabilities, limits, uncertainty, user control, and recovery paths
Test in lab
Lesson 02 / 23

Prompt box

Users must write or revise an AI request before generation, analysis, transformation, or automation begins.

Type
UI-UX
Sources
4
Trail checked
emergingPrimary editable input surface for composing and submitting an AI request
Test in lab
Lesson 03 / 23

Prompt suggestions

The AI surface supports open-ended requests and users need examples of useful, supported tasks.

Type
UI-UX
Sources
4
Trail checked
emergingAI prompt starter surface
Test in lab
Lesson 04 / 23

Scope clarification

A user's AI request has missing object, audience, timeframe, source, workspace, permission, output-depth, or action-target boundaries.

Type
UI-UX
Sources
5
Trail checked
emergingAI clarification surface that asks for missing task boundaries before answering, planning, retrieving, or using tools
Test in lab
Lesson 05 / 23

Source grounding display

Users need answer-wide evidence coverage before trusting generated content.

Type
UI-UX
Sources
7
Trail checked
emergingWhole-answer source coverage and grounding evidence display
Test in lab
Lesson 06 / 23

Confidence / uncertainty display

Users must judge whether an AI prediction, classification, recommendation, extraction, risk score, or generated answer is reliable enough to use.

Type
UI-UX
Sources
5
Trail checked
emergingCalibrated reliability and uncertainty display for AI or automated predictions before user action
Test in lab
Lesson 07 / 23

Human approval gate

An AI agent, workflow, deployment, or automation is ready to perform a high-impact step and must pause for human authorization.

Type
UI-UX
Sources
6
Trail checked
emergingRuntime checkpoint that pauses AI or automation until an eligible human authorizes the next step
Test in lab
Lesson 08 / 23

Correction feedback

Users can identify wrong, unsupported, stale, unsafe, biased, irrelevant, or wrongly sourced AI output after it is generated.

Type
UI-UX
Sources
4
Trail checked
emergingAI output correction feedback flow with selected claim, reason, scope, consent, receipt, and review state
Test in lab
12 entries

Apply the patterns

Choose a specialized form for the context and follow its complete behavior.

Lesson 09 / 23

Chat interface

The user needs a back-and-forth assistant conversation with follow-up questions and answer refinement.

Type
UI-UX
Sources
5
Trail checked
emergingMulti-turn conversation surface with transcript, composer, assistant responses, and conversation history
Test in lab
Lesson 10 / 23

Streaming response

Generated text or structured content can be read or monitored before completion.

Type
UI-UX
Sources
6
Trail checked
emergingIncremental generated-output surface that renders response chunks before final completion
Test in lab
Lesson 11 / 23

Citation display

Users need to verify generated claims, summaries, recommendations, or extracted facts against source material.

Type
UI-UX
Sources
8
Trail checked
emergingInline claim-to-source evidence display for generated or summarized content
Test in lab
Lesson 12 / 23

Editable AI output

Generated content is expected to be revised before it is copied, saved, sent, published, or applied.

Type
UI-UX
Sources
7
Trail checked
emergingEditable generated draft with provenance, review, and apply controls
Test in lab
Lesson 13 / 23

Regenerate / retry

A user needs another AI-generated answer for the same request or a visible recovery path after response failure.

Type
UI-UX
Sources
7
Trail checked
emergingAI response regeneration and same-turn retry control with version and context preservation
Test in lab
Lesson 14 / 23

Tool-use visibility

An AI agent or automation calls tools, functions, APIs, retrieval systems, commands, or integrations.

Type
UI-UX
Sources
6
Trail checked
emergingInspectable disclosure of AI agent tool calls, inputs, outputs, permissions, and side effects
Test in lab
Lesson 15 / 23

Agent plan preview

An AI agent or automation can show a proposed multi-step plan before execution.

Type
UI-UX
Sources
6
Trail checked
emergingPre-execution preview of an AI agent's proposed multi-step plan, tools, data access, and expected outputs
Test in lab
Lesson 16 / 23

Agent progress trace

An agent or automation run has started and spans multiple steps, tools, gates, or side effects.

Type
UI-UX
Sources
6
Trail checked
emergingLive execution trace for an AI agent or automation run after work has started
Test in lab
Lesson 17 / 23

Automation rule builder

Users need to create or edit automations that run later based on events, conditions, schedules, or record changes.

Type
UI-UX
Sources
7
Trail checked
emergingRule authoring surface for defining event triggers, conditions, actions, tests, activation, and runtime safeguards
Test in lab
Lesson 18 / 23

AI output audit trail

A generated AI output can influence compliance, customer communication, security, legal, finance, operations, code, policy, or other high-trust work.

Type
UI-UX
Sources
5
Trail checked
emergingInspectable record of generated AI output, prompt context, model, sources, tools, user actions, versions, and downstream use
Test in lab
Lesson 19 / 23

Model update notice

A model version, provider, lifecycle stage, availability, behavior, or replacement plan changes in a way users may need to understand or act on.

Type
UI-UX
Sources
5
Trail checked
emergingLifecycle notice for AI model version changes, retirement, migration, capability shifts, or replacement behavior
Test in lab
Lesson 20 / 23

Escalate to human

The product can route to a staffed or asynchronous human channel and honestly show availability, wait, and fallback.

Type
UI-UX
Sources
5
Trail checked
emergingControl and recovery path that transfers an AI, automation, or self-service case to a human channel or queue
Test in lab
3 entries

Review the quality risks

Study failure cases and identify the better recovery route.

Lesson 21 / 23

AI confidence shown as fake precision

Users may make decisions, send output, approve automation, or trust generated content based on the exact-looking value.

Type
UI-UX
Sources
5
Trail checked
anti-patternAnti-pattern for uncalibrated or over-exact AI confidence displays
Test in lab
Lesson 22 / 23

AI answer without sources

Users may rely on the answer for policy, compliance, customer support, operations, finance, legal, medical, safety, or public content.

Type
UI-UX
Sources
7
Trail checked
anti-patternUnsourced AI answer anti-pattern
Test in lab
Lesson 23 / 23

AI agent acts without approval

An AI agent or automation can create side effects that affect customers, money, access, production systems, legal status, public content, sensitive data, or external recipients.

Type
UI-UX
Sources
7
Trail checked
anti-patternAnti-pattern for agentic side effects executed before human authorization
Test in lab

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