product-example checked
Zendesk ticket views for workflow
Documents views as ticket lists grouped by criteria for unsolved, triage, pending, personal, shared, service-level, escalation-tier, and ordered workflow handling.
Pattern Decisions This Source Supports
| Pattern | Supported decision | Required contract | Claim note |
|---|---|---|---|
| Review queue | Choose review queue when the interface is primarily for processing multiple items that need review or triage over time. | Queue membership is derived from canonical item state and refreshes counts when items enter, leave, or change status. | Zendesk supports personal and shared ticket views for triage, unsolved work, pending work, service-level handling, escalation tiers, and workflow order. |
Evidence Role
This source is treated as product-example evidence. Use it to validate the decision rules above, not as a visual style reference.
Publisher: Zendesk Help. Last checked: .